Whatdidyoufndout: People Making Money Online

I'm exploring the site now. First impressions:

1. Promoted Tweets: "When you promote a Tweet, only the most relevant users see it—put simply, that's users that follow similar accounts to yours." OK - so Twitter has some kind of (proprietary) segmenting algorithm. Does that mean "If I'm promoting tweets about RC Cola, users following Coke and Pepsi will see it, but someone who isn't following either of them won't?" What about someone who's following a celebrity that Coke or Pepsi sponsors? I guess if I were a brand, I'd want something a little more specific than that. On Facebook, I can say, "Only 18-35 year old males who are fans of any NBA team will see ads for my basketball shoes." What's the equivalent on Twitter?

2. Promoted Trends: Yeah, Carri's right about this one *and* there's another hitch. The way this has been described, a trend has to *already* be a Trending Topic before you can promote it. That means the brand has to sit at a console, watching Twitter, or have a script watching the world-wide, local and regional trending topics. When a new trend is "born", the brand has to decide if it's relevant, compose a tweet, then hit the "Promote" button.

I've seen Promoted Trends, so they must either have had a strong clue that it was going to make it into the Trending Topics ahead of time, like a sports event or TV show, or they were camped out on a console. I know the W+K people had a whole control center for the Old Spice campaign, complete with home-brew analytics, creative and legal teams working in real time, and so on. In any event, this seems to me to be a big-brand tool only, in conjunction with mass media and real-time campaign management and lots of data integration.

There are a few other issues with Promoted Trends. Every user can choose to see "World Wide" Trending Topics, or trends from certain cities or regions. If you're promoting a Boston restaurant, I'd think you'd only want to show the Promoted button to people who were viewing Boston trending topics. Another issue is spammers. When the list of trending topics updates, there are spambots that latch on to multiple topics - if I viewed "Boston Celtics" during a basketball game, sure, I'd see a Promoted Tweet for the restaurant at the top, but right after than I'd see a bunch of garbage. Twitter needs to filter the spam out of Trending Topics before Promoted Trends will be effective. I think it's an easy piece of code to write - just ignore any tweet that matches more than one trending topic.

3. Promoted Accounts: As far as I'm concerned, I don't know that I'd buy a promoted account if Twitter was filtering who saw it. I don't think Twitter's "Who To Follow" algorithms are that good yet. For example, I followed a math teacher in the UK recently who tweeted something interesting. For *days* after that, Twitter's Who To Follow list was mostly math teachers in the UK! Either they all follow each other or Twitter is looking at the profiles. If I bought a Promoted Account I'd want to either know how many people would see it and how they were selected, or I'd just want everyone to see it. And If I only pay per follower and not per view, I think I'd insist on knowing how they were segmented - I wouldn't want to have to spend my own resources qualifying followers.

4. Analytics: I'm really glad Twitter is providing those only for advertisers, because they're going to be tweaking the algorithms for months, and that costs money. Again, though, you really need to be a big brand before you can dedicate a real-time Twitter team to a campaign.

Bottom line: even with all the issues, I think it's going to be successful for campaigns like the Old Spice campaign, major league sports, mass market movies and television shows. It's working for Conan O' Brian, it worked for Old Spice, it probably worked for Best Buy and some of the movies that used it.

But for smaller businesses, with, say, a single person at a dashboard for a local business in one of the cities where Twitter captures Trending Topics, it's going to be a bit like day trading. Eventually, you'll learn how to do it, how to follow trends, promote them, compose a tweet stream that "resonates", etc., but there won't be much "science" in it. Spammers will figure out how to game it and "black hat Twitter resonance optimizers" will appear on the scene as if by magic.

Funding

In May of this year, Tomio Geron at the Wall Street Journal summed up the funding story thusly:

Etacts, which completed the Y Combinator incubator program in March, has just closed a $700,000 seed round from prominent angels including Ron Conway's SV Angel; Eric Hahn, former chief technology officer at Netscape; Joshua Schachter, founder of Delicious; Jim Young, co-founder of HotOrNot; Barney Pell and Lorenzo Thione, co-founders of Powerset; Jawed Karim, co-founder of Youtube; Ashton Kutcher, actor and now angel investor; Robby Walker and Wayne Crosby, former Y Combinator participants; and Irene Pedrazza, founder of CheetahMail.

Etacts raised the funding quickly - in just over a month - and had intended to raise $500,000 but decided to let in more investors because of the strong interest, said Liu, who co-founded the company with classmate Evan Beard after the two graduated from Duke University last year.

You don't take Ron Conway money and then just give up in six months.

Rapportive raised a small round from other impressive funders 3 months later. Gist raised $4 million in between those two announcements, in July.

Etacts hasn't replied to our request for comment, but an acquisition certainly seems the most likely explanation for the service's decision to shut down.

Email as a Platform

We wrote about email as a platform for application development most recently in August. Yahoo's Eran Hammer-Lahav, then working on developer relations for Yahoo Mail, explained why so many companies are interested in this space.

"It's pretty clear that email provides a huge potential for extensibility, given the wide range of ways people use it. The inbox is much more than just a place for incoming mail, it is the primary dashboard for many web users - it is how they manage their lives. So when looking at email as a platform, the opportunity of making it more useful and productive reaches most areas of online activities.

So far the focus has been on taking social information to help better manage email overflow, but the platform has much more potential beyond that."

What will its likely acquirer do with Etacts? Presumably displaying the social networking profiles and past conversations we've had with the people who sent us emails is just the beginning. How will other email providers respond, lest they fall behind in richness of user experience? That's where things will get really interesting.

Personal Data as a Platform

Perhaps even more interesting is the way that all of these services use data about the people who have sent you email that they have acquired through services like Rapleaf. Services that scoop up and wholesale personal profile data ("the person attached to this email uses this LinkedIn profile, this Twitter profile, owns a home, has kids and loves short videos about kittens") are wildly controversial but also very useful. Nowhere is that usefulness more clearly demonstrated than in the email CRM services like Etacts, Rapportive and Gist.

Perhaps if Etacts' feature-set goes mainstream in some big email program, the story of value built for everyday people (not just marketers) from aggregate online personal data as a development platform would become easier to tell.

That would be very good news.

bench craft company scam

Tuesday, December 28, 2010

People Making Money Online

Funding

Email as a Platform

Personal Data as a Platform

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